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Job Description
As a Sales Compensation Analyst for Sales Operations team, you will play a pivotal role in ensuring the smooth operation of our sales processes and the accurate administration of sales compensation. This hybrid role combines critical data management, customer support, and sales compensation administration responsibilities. You’ll be responsible for handling high-touch issues, maintaining the commissions system, and providing exceptional support to our internal sales teams. You will work cross-functionally with sales, finance, operations, and other teams to ensure accurate reporting, timely issue resolution, and efficient sales compensation processes.
Responsibilities:
Sales Compensation Administration:
Manage and maintain calculation rules within the commissions system (e.g., Callidus/Vector).
Support system changes during fiscal year setup and throughout the year.
Review commission calculations and payments on a quarterly basis, ensuring accuracy and compliance.
Perform Attainment/Achievement and Payout audits to ensure Sellers are receiving sales attainment as intended based on Sales Crediting Rules, Comp System configuration on bonus calculation is accurate and policies are being applied as per general Terms and Conditions.
Perform participant audits to ensure data integrity between systems.
Respond to sales representative queries regarding sales compensation via vector created tickets.
Provide reconciliations and assist with User Acceptance Testing (UAT) as needed.
Customer Support:
Provide a “white-glove” user experience for internal customers, ensuring timely and accurate issue resolution.
Triage, investigate, and resolve issues related to our Salesforce-based CRM platform and other sales tools.Manage and respond to a high volume of internal customer requests, troubleshooting issues and making necessary data changes.
Escalate issues to appropriate teams when necessary, providing clear and concise documentation.
Identify, merge, and enrich data using internal tools.
Manage communication with internal stakeholders throughout the issue resolution lifecycle.
Provide technical support for internal workflow applications and sales tools (e.g., Salesforce, SQL (PLX).
Troubleshoot, escalate, and respond to support requests within defined service level agreements (SLAs).
Sales Operations & Reporting:
Work cross-functionally with sales, finance, business intelligence, and other teams to resolve issues and ensure accurate reporting.
Generate ad-hoc analytics requests and provide insights to support sales operations.
Contribute to process improvement initiatives to increase efficiency and reduce issue resolution time.
Participate in UAT during the year to ensure systems are configured based on Sales Credit rules.
Required Qualifications:
Bachelor’s degree in business, Finance, Economics, Statistics, or a related data field.
Minimum of 2 years of experience in sales compensation administration or customer support, preferably within cloud applications and web technologies.
Experience with Banking / Financial / Compensation / Sales data
SQL savvy
Familiarity with sales compensation tools (e.g., Callidus/SAP, Anaplan, Xactly).
Experience with escalation/incident management.
Familiarity with enterprise business practices, sales operations, and order management.
Ability to assess, link, and advocate on behalf of customers to ensure timely resolution.
Excellent communication (verbal and written), analytical, and documentation skills.
Strong attention to detail and a passion for learning and adapting in a fast-paced environment.
Ability to work in 24/7 shifts and on-call rotation.
Must be a team player, with a sense of urgency to resolve issues.
Salary
About Us
About Cognizant
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.
As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.
We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.
We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:
Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America’s Best Employers (April 2019)Named among World’s Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)
Recruitment Sites:
2nd Floor Science Hub Tower 4 No. 110 Campus Avenue, McKinley Hill Fort Bonifacio, Taguig City 11th Floor Vector 3 Bldg. Northgate CyberzonE Alabang, Muntinlupa City 11th Floor Skyrise 4 Bldg. Block 2 Lot 4 Cebu IT Park Lahug, Cebu City Ground Floor Giga Tower Bridgetowne, Libis Quezon City
Telephone number:
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666
USA Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
About Cognizant
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.
As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.
We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.
We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:
Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America’s Best Employers (April 2019)Named among World’s Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)
Recruitment Sites:
2nd Floor Science Hub Tower 4 No. 110 Campus Avenue, McKinley Hill Fort Bonifacio, Taguig City 11th Floor Vector 3 Bldg. Northgate CyberzonE Alabang, Muntinlupa City 11th Floor Skyrise 4 Bldg. Block 2 Lot 4 Cebu IT Park Lahug, Cebu City Ground Floor Giga Tower Bridgetowne, Libis Quezon City
Telephone number:
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666
USA Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
