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Job Description
Benefits:
15% Night differential
20 Paid Time Off (PTO) per year
Annual Appraisal
Annual Incentive
Hybrid Work Arrangement
Weekends off
HMO with FREE 2 dependents
Group life insurance
Position Summary
We’re looking for two Operations Analysts to join our Business Intelligence and Application Support team. These roles are crucial for ensuring the smooth day-to-day support, maintenance, and enhancement of our internal reporting and analytics solutions, primarily built using Business Objects (BO), SQL, Power BI, and Squirrel.
This is a great opportunity for candidates who are passionate about data, love solving problems, and are eager to grow into more advanced development roles over time.
Job Duties and Responsibilities:
Provide day-to-day operational support for business intelligence products and dashboards built in Squirrel, Business Objects (BO), and Power BI.
Troubleshoot and resolve issues with reports, data sources, queries, and dashboards.
Manage user questions, service requests, and small enhancement requests related to reporting tools and data products.
Monitor performance and data integrity across systems; proactively identify and resolve issues.
Collaborate with data and product teams to understand and document recurring issues or feature enhancements.
Learn and eventually contribute to building new analytics applications and reporting products.
Qualifications:
2–4 years of experience in a similar Analyst or BI Support role
Strong problem-solving skills with the ability to dive deep into data and technical issues
Clear communication skills – both written and verbal – to handle business stakeholder interactions
Attention to detail and a customer-service mindset
Exposure to Squirrel or willingness to learn it
Experience working with ticketing systems (e.g., JIRA, ServiceNow)
Familiarity with data visualization best practices
Experience working in Agile or iterative development/support environment
Working Conditions:
Nightshift (9pm-6am or 10pm-7am)
2-3 months onsite training (WFH Afterwards)
Fixed Weekends Off
Salary
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