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Job Description
Job Description
Summary of This Role
Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
What Part Will You Play?
● Undertake continuous service reviews, and generate ideas for improvements.
● Respond to routine issues and see through resolution. Escalating to senior management when appropriate.
● Undertake routine batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
● Monitor and ensure timely delivery of routine client service level agreements & Non service level agreement transmissions from Global Payments, following batch processing across all platforms for Production and Verification schedules using Connect Direct, Network Data Mover and other transmission tools.
● Provide technical assistance during routine client impacting issues.
What Are We Looking For in This Role?
Minimum Qualifications:
● High School Diploma or Equivalent
● Typically Minimum 2 Years Relevant Exp
● Distributed or mainframe operations background
Preferred Qualifications:
● Associate’s Degree
● In IT Studies
What Are Our Desired Skills and Capabilities?
● Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
● Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
● Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.
● Batch/File transfer monitoring – Ability to monitor batch execution and file transfers to meet commitments with clients
● System monitoring – Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.
● Ability to multi task – Ability to monitor multiple applications and data transfer protocols to meet customer needs
Salary
₱25,000 – ₱30,000 per month
About Us
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